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I am sorry that I can't join the meeting last time. That's very great that we have such good friends in FC!

Personally, I totally agree with all the points above and they are all reasonable. However,  if we put so many issues (without focus) up there, they will pick up some minor things to correct and said that they have deal with 90% of the complaints already. For examples, they may said they have trained their staff to be more polite and flexible (as it is difficult to judge).

We should also stress on few major issues and ask them to ''must'' get a definite answer, like when to open the club house, how's the car park arrangement etc.

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